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20Apr2025Select date
Check-out
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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Boulevard Kukulcan Km 18.5, Cancun, Mexico, 77500
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Family Room
Max:
2 persons
410 sq. feet 
Bed options:
1 King Size Bed
Air conditioning
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Guest Room
Max:
2 persons
410 sq. feet 
Bed options:
2 Double beds
Sea view
Shower
Coffee machine
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Deluxe Double Room
Max:
2 persons
410 sq. feet 
Bed options:
2 Double beds
Sea view
Shower
Coffee machine
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Getting around

Explore a range of transportation options for your spa getaway

City Center
Cancun 8.3 mi
Airports
Cancun (CUN) 10.1 mi
Isla Mujeres (ISJ) 22.2 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Baggage storage
  • Locker room
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Hairdresser

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Diving
  • Snorkeling
  • Tennis court
  • Golf course
  • Pool tables
  • Table tennis
  • Yoga class
  • Aerobics
  • Fishing

Services

  • Room service
  • Housekeeping
  • Laundry
  • Tours/Ticket assistance
  • Stores/Commercial services

Dining

  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Dinner

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Children's buffet
  • Board games
  • Children's pool
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Infinity pool
  • Beach access
  • Aqua park
  • Karaoke
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness center
  • Pedicure
  • Manicure
  • Facial
  • Treatment room
  • Beauty treatment
  • Head massage
  • Full body massage
  • Public Bath
  • Make up services

Room features

  • Air conditioning
  • Mini-bar
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • CD player
  • AM/FM alarm clock
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Location

Boulevard Kukulcan Km 18.5, Cancun, Mexico, 77500
Map view
street view
Boulevard Kukulcan Km 18.5, Cancun, Mexico, 77500
Nearby
Beach
Playa Delfines
1800 ft
Blvd Kukulcan Km 17 Zona Hotelera
El Rey Archaeological Zone
1900 ft
Restaurants
El Mexicano
1000 ft
Boulevard Kukulkan km 16
Terraza Careyes
1000 ft
Grand Oasis Tulum
Benazuza
1500 ft
Blvd Kukulcan Km 19.5
Coba International Buffet
1200 ft
Blvd. Kukulcan Km 19. 5 Lote 50 Zona Hotelera
El Galeon del Caribe
3000 ft
Blvd Kukulcán Km 19.4
Cafe Solaris
2600 ft
Blvd. Kukulcan Km 19.5 GR Solaris Cancun
Pescadillas el Galeon
4100 ft
Restaurant

Reviews and Ratings <br />

Feedback from previous guests about their experience.
64%
loved the resort and would return for another relaxing stay
Friendly staff
Good buffet food
Room tower separation
A la carte limitations
6.4/10
Nice
Rooms
6.4
Location
7.0
Service
7.0
Dining
5.6
Guest reviews
6.4/10
based on 5 reviews
4/5 based on 15768 reviews
7.5
7.5/10 based on 1496 reviews
#67 of 267 hotels in Cancun based on Tripadvisor
Steven
United Kingdom, March  2025
7.6/10

We had an amazing family vacation overall! The staff were super friendly and helpful, especially Rubicel in the buffet restaurant, which made our stay enjoyable. The rooms were nicely upgraded, but we were disappointed that they weren't all in the same tower. The food in the buffet was great, but the a la carte options fell a bit short. Overall, it was a memorable stay, but some organization could have improved the experience.

Rooms
7.0
Our rooms were nicely upgraded at no extra charge, but being split between two towers was disappointing.
Service
Location
8.0
The resort was in a great location, with easy access to the pool and beachfront.
Dining
7.0
The buffet had great options and the omelettes were delicious, but the a la carte restaurants didn’t quite impress.
Facilities
8.0
Facilities were good with several activities for kids, making it family-friendly.
Friendly staff
Room tower separation
Cliff
United Kingdom, February  2025
6.4/10

Our stay at the resort was filled with family fun, especially thanks to the great activities for kids. The room situation, including leaks and noise disturbances, could have been handled better, but after being moved, things did improve significantly. The food options were decent but not extraordinary, and while the adult pool was amazing, the noise from the nightclub was quite bothersome, especially at night. Overall, we had a great time, particularly with the kids' programming, but I hope for a smoother experience on our next visit.

Rooms
6.0
Initially, our room had a leak and strange odors, but once we were moved, the new room was clean and spacious.
Service
7.0
The service during our stay was quite good, especially with the staff trying hard to fix our room issues promptly.
Location
6.0
While the resort location is enjoyable with great beach access, the noise from the nightclub nearby was a distraction during the night.
Dining
6.0
Dining was average; some meals were tasty, especially the late-night burger bar, but overall, it lacked variety.
Facilities
7.0
The facilities were generally solid with a great adult pool, although the main pool could have been warmer.
Lily
United Kingdom, November  2024
5.2/10

My family and I had high hopes for this resort, but it fell short in many areas. While the staff were kind and attentive, the facilities were poorly maintained, making us feel unsafe at times. The dining options were quite limited, leading us to eat out frequently, which stretched our budget significantly. Overall, it’s a mixed bag.

Rooms
5.0
The cleanliness of our room was below standard, with some areas needing better attention. However, upon raising the issues, the staff promptly relocated us to a better room that met our expectations.
Service
8.0
The service from the staff was generally friendly and accommodating. They were quick to assist us when we had issues with our room.
Location
6.0
The resort is situated in a beautiful area, but we discovered that the beach was suffering from erosion, making it less appealing than advertised.
Dining
5.0
Dining was disappointing, with the same limited lunch options daily. Every meal felt repetitive, and we often chose to dine outside of the resort to find better variety and quality.
Facilities
5.0
The facilities left much to be desired; there were safety concerns due to puddles around the resort and cleanliness was often lacking.
Joseph
United Kingdom, October  2024
6.4/10

The hotel has a beautiful beach and pools, making it a great choice for families, but it lacks a vibrant nightlife for solo travelers. The dining options are limited, and securing restaurant reservations can be quite stressful. Overall, it's clean and well-maintained, but the dining experience could definitely be improved.

Rooms
8.0
The rooms were contemporary, very clean, and really nice.
Service
6.0
Service was hit and miss; some staff were very attentive, while others were not as friendly.
Location
7.0
The location is convenient for family activities, but not ideal for those seeking a party atmosphere.
Dining
5.0
Dining was frustrating due to limited meal options and a complicated reservation system.
Facilities
7.0
Facilities such as pools and the beach are well-kept, but the adults-only pool closed early, affecting the vibe.
Oliver
United Kingdom, October  2024
6.8/10

Crown Paradise offers a heartwarming atmosphere, especially for families. The staff truly feels like family, welcoming guests back year after year. The adult pool scene is a delightful escape, but the dining and facilities could use some updates. While it's a wonderful place for young kids, couples may find the experience a bit chaotic and less refined.

Rooms
6.0
Our room had a musty smell initially, which was promptly addressed after cleaning. The decor feels dated and could use a refresh.
Service
7.0
The staff here is incredibly friendly, and I felt genuinely welcomed by everyone. However, communication could improve, as there were times when information was lacking.
Location
8.0
The resort is conveniently situated with easy access to several activities, though it can feel crowded with many families around.
Dining
7.0
Dining options at the specialty restaurants were enjoyable, but I found the buffet to be average. Reservations are a must, which can be a hassle at times.
Facilities
6.0
The adult pool area was a highlight for us, providing a relaxing environment. However, the overall resort could use modernization.
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Check-in
20Apr2025Select date
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Rooms and Guests2 Guests, 1 Room